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Rates
 

THE BEST RATES AND AVAILABILITIES ARE ONLY ON THIS SITE.


Online reservation

Fitted out in a house of 17th century, the Hotel has 12 confortable and personized rooms. Same of them offer you an exceptional and only view on the Place of Heros, the City Hall as well as the Belfry. Nevertheless of our rooms have a less spacious surface due to the architecure of the Hotel. Rooms with a view of the Place have a very good sound insulation in windows and those who look onto the city of Arras are very quiet.
 
 
All these prices are per room per night for booking direct with the Hotel Diamant.

"Price Promotion !"
From the Sunday of 15,Decembre,2013 to the Sunday of 30 ,March ,2014.

 





 

 

 

 

 

                                 

                                                                                                                                                                                                



Single Bedroom (1 p.)               69€


                             

    

Standard Bedroom (1 or 2 p.)        72€
  

                              



"Place" Bedroom (1 or 2 p.)         81€

Twin bedroom                        81€       


                                





                                        



HOTEL APPARTMENT (On request)

Buffet breakfast  9,50€ ,from the 1 ,January,2014:10,50€                                                                              


                                    

                                                                         



City tax (per person and night)  0,60€

                                                                        



Telephone call unit  0,25€

                                                             



Grand Place underground car park  10,50€/24h

                                                                 



Free Internet and wifi access

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We can provide a cot free on request.

Pets are welcome to stay for free.

Cheques are not accepted.

For security reasons, €200 and €500 notes are not accepted.

 

 

Online reservation

 

 

 
 
 
Standard Terms and conditions of sale
 

Rates

The room rates offered are per room and day, by direct reservation with the Hotel, either at reception, by telephone or through the Hotel’s official website at www.arras-hotel-diamant.com
The breakfast rate is per person and day.
VAT is included in the rate.
The tourist tax is an extra charge, at the current rate.
Supplementary services such as telephone, boutique, car parking… will be charged at current rates.

Reservations

Each reservation must be confirmed by the Hotel and guaranteed by a credit card.
We reserve the right to require pre-authorisation from your credit card company before your arrival.
This is merely to guarantee your reservation, and no charge will be made before the first day of your stay.

Reception is open from 7 am to 11 pm. Please state your time of arrival when you make your reservation. Please consult us if you intend to arrive very late, after 11 pm.

When you make your reservation, we shall endeavour to meet your every need: room on the first floor (the hotel does not provide a lift), cot, bicycles to be parked, gluten-free produce for breakfast...

Care taken at the time of reservation will enable us to better meet your needs.

Modification , cancellation of your single booking or no show.

Any booking less than five bedrooms will be considered as a single booking.

You can make changes to individual reservation without charge, within the limits, of course, to availability and based on the fee schedule.

You can cancel your reservation without individual charges until 72 hours before your arrival.

After this period, an allowance corresponding to the first night will be charged.

For reservations equal to or greater than three days, an indemnity equal to 50% of the reservation will be charged.

In case of no show, an indemnity equal to 100% of the reservation will be charged.

Group Reservations :

Any booking more than five bedrooms will be considered a group booking.

You can cancel your group reservation without charge until 30 days before your arrival.

After this period, an allowance calculated on the entire stay will be charged according to the following scale:

-Cancellation 15 days before your arrival date, 25% of stay

-Cancellation 8 days before your arrival date, 50% of stay

-Cancellation 2 days before your arrival date, 75% of stay

-Cancellation the day before or the day of your arrival or in case of no show, 100% of stay

 

Your Stay

On the day of your arrival, your room will be ready from 2pm.
If you arrive earlier, we shall do our best to ensure that your room is ready.

Please vacate your room by 11am on the day of your departure.
In the event of damage, even damage noted after your departure, you may be held responsible.

Various communication options are available for your use: telephone, fax, computer, Wifi connection, either free or at a charge.
We cannot be held responsible for any technical failure.
In the case of your Wifi connection, and in accordance with current legislation, the URLs of sites visited will be retained on our secure server for a period of one year.

The Hotel is situated in the town centre. If you are travelling by car, please be careful where you park, especially on the evenings before market days, Tuesday and Friday evenings.
At no time can the Hotel be held responsible if you are reported for a traffic violation.
There is an underground municipal car park beneath the Grand Place, charged at current rates.

Our Quality Undertaking

Your satisfaction is what motivates us. 
We undertake to do everything in our power to ensure that your stay at the Hotel Diamant is as pleasant as possible.
In the event of a mistake in the reservation, either by a guest or by a member of the hotel staff, we shall do everything we can to offer you a room in a hotel of a similar standing and price range.

If the error is on the part of the  Hotel, the taxi charge, if necessary, and any difference in the price of the rooms may be covered by the hotel by way of compensation, providing that the total does not exceed that of your first night’s reservation.
This decision shall be at the discretion of the Hotel.

We place great emphasis on upholding high standards during your stay by constantly striving to make improvements and ensuring that all the facilities we provide are in full working order.
Nonetheless, please do not hesitate to tell us of any problems you may encounter.
In the event of a serious malfunction, the Hotel may offer a reduction at its own discretion.

Payment

Unless there is a written agreement to the contrary, all bills are payable to the Hotel, in full, during your stay.
Acceptable forms of payment are:

Cash in euros, with the exception, for reasons of security, of 200 and 500 euro notes.
Visa, Mastercard, American Express credit cards.
Travellers’ cheques.
ANCV holiday cheques.

Bank cheques are not accepted.

 
 
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HOTEL DIAMANT - 5 PLACE DES HEROS - 62 000 ARRAS - Tel. : + 33 (0)3 21 71 23 23 - Fax : + 33 (0)3 21 71 84 13 - info@arras-hotel-diamant.com
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